• Privacy Policy

    Pincho has adopted this privacy policy (this “Policy”) in order to inform you of its policies with respect to information collected from the online website located at (the “Website”) and its mobile application (the “Mobile App”).

    This Policy applies to the Website, the Mobile App, and any other websites owned and operated by Pincho that direct the viewer or user to this Policy.  In this Policy, the terms “Pincho,” “we,” and “us” refers to Pincho Holdings LLC and its subsidiaries and affiliates.  Your use of the Website or Mobile App constitutes your acceptance of this Policy and your consent to the practices it describes.


    The Information Pincho Collects

    Pincho only obtains personally identifiable information such as your name, email address and payment card or other information when you provide it voluntarily. We may collect information you share, post or provide on the Website or the Mobile App.  Additionally we may collect information about your order, including the items purchased, the payment method and your billing information.

    In addition to personally identifiable information about you, Pincho may collect aggregated data or anonymized data that does not directly identify you. For example, we may automatically collect Website use information, such as information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the Website that referred you to us, the web pages you request, and the date and time of those requests.

    We may also share your information with third parties in the following cases: where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request; with law enforcement officials, government authorities, or third parties, if we think doing so is necessary to protect the rights, property, or safety of Pincho or the public; to protect the security or integrity of our Website and Mobile App; to enforce our agreements, Policy, and Terms of Service; and to investigate and defend ourselves or others against any third-party claims or allegations.

    Children’s Privacy

    The Website and Mobile App are directed toward and designed for use by persons aged 13 or older. Pincho will not approve applications of, or establish or maintain registrations for any child whom Pincho knows to be under the age of 13. Pincho does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Pincho nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Pincho otherwise has reason to believe is, under the age of 13, Pincho will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from our files by requesting this via our Contact Us page.

    “Cookies” and Advertisers

    The Website and the Mobile App server, or the servers of companies that are used to operate the Website and the Mobile App, may place a “cookie” on your computer, store data in your computer browser or access pre-existing removable tracking features on your mobile device in order to allow you to use the Website and the Mobile App and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies and browser storage allow us to recognize your computer while you are on our Website and the Mobile App and help customize your online experience and make it more convenient for you. Cookies and browser storage are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies and browser storage may also be used to improve the functionality of the websites and applications.

    We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick, Facebook and others) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Platform. We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Website or Mobile App by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human-readable form.

    Most web browser applications (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies or other device tracking features, however, you may not be able to use certain personalized functions of the Website or the Mobile App.

    Use of Information

    Pincho may use information about you for various purposes including to process and fulfill your online and Mobile App orders, to communicate with you and send you information about our products, services, contests, and promotions, to administer and fulfill our contests and promotions, to prevent fraud and monitor against theft, conduct research and help us learn more about your preferences and enhance your experience, and perform other business activities as needed or described elsewhere in this Policy.

    Pincho only shares information about our customers with affiliated companies, carefully selected vendors, business partners and other organizations to provide better service to you. These companies need information about you to perform their service function (such as to process and fulfill your order, verify your credit card information, and to protect you from fraud). We also share your information with specially chosen companies that help us with marketing functions (such as manage our Internet business, maintain and manage our customer information, as well as market our products and services). We may engage vendors to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may collect certain information from you (e.g. click stream information, browser type, time and date, hardware/software information, cookie ID, IP address, etc.) when you visit our Website or Mobile App and use that information to provide advertisements about goods and services that are deemed to be of greater interest to you.

    This Policy incorporates by reference the terms set forth in the “Privacy Policy” and “Terms and Conditions” provided by Mobo Systems, Inc. d/b/a Olo with respect to the hosting of the Pincho online ordering engine for the Mobile App (, the “Privacy Policy” provided by Thankx, Inc. with respect to Pincho’s rewards (, and the “Privacy Policy” provided by Postmates Inc. with respect to Pincho delivery (


    Pincho does reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to fulfill your requests, or to cooperate in any law enforcement or similar investigation.

    How We Protect Your Information

    Pincho protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls. When you transmit highly sensitive information (such as a credit card number) through the Website or in the Mobile App, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure, and we cannot guarantee the security of Users’ data.

    Links to Other Sites

    In some areas of the Website or the Mobile App, we may provide a link to another website. Other websites, including social media sites, have their own policies regarding privacy and security, and these may vary from ours.

    Data Transfer to Third Parties

    Our computer systems are currently based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create an account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Privacy Policy and you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in certain other countries, and to the processing of that information as described in this Privacy Policy.


    Changes to This Privacy Policy

    This Policy went into effect on the date noted below. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and change the date last updated below.

    Contact Us

    We welcome your questions, comments and concerns about privacy. You can contact Pincho Customer Service online via Instagram, or by postal mail at: Pincho Holdings LLC, 95 Merrick Way, Suite 300, Coral Gables, FL 33134


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